Shipping Policy (New Zealand)

1. Shipping Locations
We currently ship within New Zealand only. If you are located outside New Zealand, please contact us before placing an order.

2. Processing Times
Orders are typically processed within 1–3 business days after payment is received.

Processing times may be longer during:

• Public holidays

• Promotional periods

• Unexpected demand or supply delays

You will receive a confirmation email once your order has been dispatched.

3. Shipping Methods and Delivery Timeframes
We use reputable courier services operating within New Zealand.

Estimated delivery timeframes:

• North Island: 1–3 business days

• South Island: 2–5 business days

• Rural deliveries: allow an additional 1–3 business days

These timeframes are estimates only and are not guaranteed.

4. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.

We may offer:

• Flat-rate shipping

• Free shipping promotions (subject to conditions)

All shipping fees are non-refundable unless required under New Zealand law.

5. Tracking
Where available, tracking details will be provided once your order has been shipped.

It is your responsibility to monitor tracking and ensure availability to receive the parcel.

6. Delivery and Authority to Leave (ATL)
By placing an order, you authorise the courier to leave the parcel at the delivery address without a signature unless you request otherwise.

If you require signature on delivery, you must request this at checkout or contact us prior to dispatch.

6.1 Risk and Responsibility

• If “Authority to Leave” is selected (or defaulted), delivery is considered complete once the parcel is left at the address provided

• We are not responsible for theft, loss, or damage after delivery under ATL conditions

7. Incorrect Address
You are responsible for providing accurate delivery details.

If an incorrect address is provided:

• We are not responsible for lost deliveries

• Additional shipping charges may apply for redelivery

8. Failed Deliveries and Returns to Sender
If a parcel is:

• Unclaimed

• Refused

• Returned to sender due to incorrect details

We may:

• Charge a redelivery fee, or

• Deduct shipping and handling costs from any refund

9. Delays and Service Interruptions
We are not liable for delivery delays caused by events outside our control, including:

• Courier delays

• Weather events

• Natural disasters

• Industrial action

10. Damaged or Missing Parcels
If your order arrives damaged or is missing:

• Contact us within 24 hours of delivery

• Provide photos and relevant details

We will investigate with the courier and resolve the issue in line with our obligations under the Consumer Guarantees Act 1993.

11. Split Shipments
We reserve the right to ship orders in multiple parcels where necessary. You will be notified if this occurs.

12. Preorders and Backorders
If you purchase a preorder or backorder item:

• Estimated dispatch dates will be provided

• Delays may occur due to supplier issues

If your order includes both in-stock and preorder items, we may hold the shipment until all items are available unless otherwise arranged.

13. Contact
For shipping enquiries, contact us at:
Email: hello@goldenhourcountryclub.com

Privacy Policy (New Zealand)

1. Introduction
This Privacy Policy explains how Golden Hour Country Club (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 2020.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely via third-party providers)

• IP address and device information

• Purchase history and preferences

We only collect information necessary to provide our products and services.

3. How We Collect Information
We collect personal information when you:

• Place an order

• Create an account

• Subscribe to emails or marketing

• Contact us directly

• Browse our website (via cookies and analytics tools)

4. How We Use Your Information
We use your personal information to:

• Process and deliver orders

• Communicate with you بشأن your order or enquiries

• Provide customer support

• Improve our website and services

• Send marketing communications (only where you have opted in or where permitted by law)

• Detect and prevent fraud or misuse

5. Payment Information
We do not store full payment card details. Payments are processed securely through trusted third-party payment providers.

6. Sharing Your Information
We may share your information with:

• Courier and delivery providers (to fulfil your order)

• Payment processors

• IT and website service providers

• Marketing platforms (where consent has been given)

We only share information necessary for these services and require providers to protect your data.

7. International Data Transfers
Some of our service providers may store or process data outside New Zealand. We take reasonable steps to ensure your information is protected in accordance with New Zealand privacy standards.

8. Data Retention
We retain personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes and enforce our agreements

9. Cookies and Tracking
We use cookies and similar technologies to:

• Improve website functionality

• Analyse site traffic

• Personalise your experience

You can disable cookies through your browser settings, but this may affect website functionality.

10. Your Rights
Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of your information

To exercise these rights, contact us using the details below.

11. Marketing Communications
You may opt out of receiving marketing emails at any time by:

• Clicking the “unsubscribe” link in emails, or

• Contacting us directly

We will not send unsolicited marketing in breach of New Zealand law.

12. Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, including secure systems and restricted access.

However, no method of transmission over the internet is completely secure.

13. Breach Notification
In the event of a privacy breach that may cause serious harm, we will notify affected individuals and the Privacy Commissioner as required under the Privacy Act 2020.

14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Contact Us
If you have any questions or requests regarding your privacy, please contact us:

Email: hello@goldenhourcountryclub.com

Terms and Conditions (New Zealand Customers)

1. Introduction
Welcome to Golden Hour Country Club. These Terms and Conditions apply to your use of our website and the purchase of products from our online store within New Zealand. By using this website, you agree to these terms.

2. Eligibility
By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products and Availability
All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

4. Pricing and Payment
All prices are listed in New Zealand Dollars (NZD) and include GST unless otherwise stated. We reserve the right to change pricing at any time. Payment must be completed at checkout using approved payment methods.

5. Order Acceptance
After placing an order, you will receive an email confirmation. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order, including in cases of pricing errors or suspected fraud.

6. Shipping and Delivery
We aim to dispatch orders promptly. Delivery timeframes are estimates only and may vary depending on location and courier services. We are not liable for delays outside our control.

7. Returns, Refunds, and Exchanges

7.1 Change-of-Mind Returns
We offer change-of-mind returns within 7 days of delivery, subject to the following strict conditions:

• Items must be unused, unworn, and in original condition

• All original packaging, tags, and accessories must be included

• Proof of purchase is required

• Items marked as “final sale”, “clearance”, or “non-returnable” cannot be returned

We reserve the right to refuse a return if the item does not meet these conditions.

7.2 Return Process
To initiate a return, you must contact us at [email] within the return period and receive approval before sending any item back.

Unauthorised returns may be declined and returned to the sender at the sender’s cost.

7.3 Return Shipping Costs
For change-of-mind returns:

• Customers are responsible for all return shipping costs

• Original shipping charges are non-refundable

We recommend using a tracked shipping method, as we are not responsible for items lost in transit.

7.4 Restocking Fee

We reserve the right to charge a restocking fee of up to 10% for change-of-mind returns to cover handling, inspection, and repackaging costs.

7.5 Refund Method
Approved refunds will be issued:

• To the original payment method, or

• As store credit (at our discretion, where permitted by law)

Refunds are processed only after items are received and inspected.

7.6 Exchanges
We do not guarantee exchanges. If you require a different item, you may need to return the original item (subject to approval) and place a new order.

7.7 Faulty, Damaged, or Incorrect Items
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

If a product is faulty, damaged, or not as described:

• Contact us within a reasonable timeframe

• Provide photos or evidence where requested

We will meet our obligations under New Zealand law, including repair, replacement, or refund.

7.8 Excessive or Suspicious Returns
We monitor return activity. We reserve the right to:

• Refuse returns from customers with a pattern of excessive returns

• Decline future orders where we suspect misuse of our returns policy

This clause does not limit your rights under the Consumer Guarantees Act 1993.

7.9 Non-Returnable Items
The following items cannot be returned for change of mind:

• Used or damaged items (unless faulty)

• Perishable goods

• Personal care items (for hygiene reasons)

• Gift cards

• Custom-made or personalised products

7.10 Timeframes
Returns sent outside the stated return window without prior approval may be refused.

7.11 Condition Assessment
All returned items are inspected upon arrival. If an item is returned in a condition that breaches this policy, we may: 

• Refuse the refund, or

• Offer a partial refund at our discretion

This does not affect your rights under the Consumer Guarantees Act 1993.

8. Consumer Guarantees Act 1993
Under the Consumer Guarantees Act 1993, our goods come with guarantees that cannot be excluded under New Zealand law. You are entitled to a replacement or refund for a failure of substantial character, and compensation for any other reasonably foreseeable loss or damage.

If the failure is not substantial, we will repair or replace the goods within a reasonable time.

9. Fair Trading Act 1986
We comply with the Fair Trading Act 1986, which prohibits misleading or deceptive conduct. We strive to ensure all product descriptions, images, images, and pricing are accurate.

10. Chargebacks and Payment Disputes

10.1 Contact Requirement
If you have any issue with your order, you agree to contact us first at [email] to allow us to resolve the issue before initiating a chargeback or payment dispute.

10.2 Legitimate Use of Chargebacks
Chargebacks should only be used in cases of genuine unauthorised transactions or where we have failed to meet our legal obligations under New Zealand law, including the Consumer Guarantees Act 1993.

10.3 Abuse of Chargebacks
Where a chargeback is initiated for a completed and valid transaction (including where goods have been delivered as described), we reserve the right to:

• Dispute the chargeback with evidence including delivery confirmation, tracking records, and communication history

• Recover any costs incurred as a result of the chargeback, including administrative and processing fees, where permitted by law

• Suspend or permanently block the customer’s account

• Refuse future orders from the customer

10.4 Evidence and Fraud Prevention
We reserve the right to retain and submit evidence to payment providers, including:

• Proof of delivery (including courier confirmation and GPS data where available)

• Order and payment records

• IP address and device information

• Customer communications

10.5 Returned Goods After Chargeback
If a chargeback is initiated and later resolved in your favour, you must return any goods received. Failure to return goods may result in further recovery action.

10.6 No Limitation of Rights
Nothing in this section limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.

11. Intellectual Property
All website content, including images, text, branding, and logos, is owned by [Store Name] and may not be used without our permission.

12. User Conduct
You agree not to misuse this website, attempt unauthorized access, or engage in any unlawful activity.

13. Limitation of Liability
Nothing in these Terms excludes or limits your rights under New Zealand law, including the Consumer Guarantees Act 1993.

To the extent permitted by law, we are not liable for indirect or consequential loss arising from the use of our website or products.

14. Privacy
Your personal information is handled in accordance with the Privacy Act 2020 and our Privacy Policy.

15. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes will be resolved in New Zealand courts.

16. Changes to Terms
We may update these Terms at any time. Continued use of the website indicates acceptance of the updated Terms.

17. Contact Information
GOLDEN HOUR COUNTRY CLUB
Email: hello@goldenhourcountryclub.com

Returns, Refunds, and Exchanges

Change-of-Mind Returns
We offer change-of-mind returns within 7 days of delivery, subject to the following strict conditions:

• Items must be unused, unworn, and in original condition

• All original packaging, tags, and accessories must be included

• Proof of purchase is required

• Items marked as “final sale”, “clearance”, or “non-returnable” cannot be returned

We reserve the right to refuse a return if the item does not meet these conditions.

Return Process
To initiate a return, you must contact us at [email] within the return period and receive approval before sending any item back.

Unauthorised returns may be declined and returned to the sender at the sender’s cost.

Return Shipping Costs
For change-of-mind returns:

• Customers are responsible for all return shipping costs

• Original shipping charges are non-refundable

We recommend using a tracked shipping method, as we are not responsible for items lost in transit.

Restocking Fee

We reserve the right to charge a restocking fee of up to 10% for change-of-mind returns to cover handling, inspection, and repackaging costs.

Refund Method
Approved refunds will be issued:

• To the original payment method, or

• As store credit (at our discretion, where permitted by law)

Refunds are processed only after items are received and inspected.

Exchanges
We do not guarantee exchanges. If you require a different item, you may need to return the original item (subject to approval) and place a new order.

Faulty, Damaged, or Incorrect Items
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

If a product is faulty, damaged, or not as described:

• Contact us within a reasonable timeframe

• Provide photos or evidence where requested

We will meet our obligations under New Zealand law, including repair, replacement, or refund.

Excessive or Suspicious Returns
We monitor return activity. We reserve the right to:

• Refuse returns from customers with a pattern of excessive returns

• Decline future orders where we suspect misuse of our returns policy

This clause does not limit your rights under the Consumer Guarantees Act 1993.

Non-Returnable Items
The following items cannot be returned for change of mind:

• Used or damaged items (unless faulty)

• Perishable goods

• Personal care items (for hygiene reasons)

• Gift cards

• Custom-made or personalised products

Timeframes
Returns sent outside the stated return window without prior approval may be refused.

Condition Assessment
All returned items are inspected upon arrival. If an item is returned in a condition that breaches this policy, we may: 

• Refuse the refund, or

• Offer a partial refund at our discretion

This does not affect your rights under the Consumer Guarantees Act 1993.

Legal Notice

1. Business Information
This website is owned and operated by:

GOLDEN HOUR COUNTRY CLUB
NZBN: 9429051420697
Address: Palmerston North, NZ
Email: hello@goldenhourcountryclub.com

2. Website Use
By accessing and using this website, you agree to comply with all applicable laws and our Terms and Conditions.

You must not use this website in any way that may cause damage, impair availability, or interfere with other users.

3. Accuracy of Information
We make every effort to ensure that all information on this website is accurate, complete, and up to date.

However, we do not guarantee that:

• Product descriptions are error-free

• Prices are always current

• Website content is free from inaccuracies

We reserve the right to correct errors or update information at any time without notice.

4. No Professional Advice
Any information provided on this website is for general informational purposes only and does not constitute professional, legal, or financial advice.

5. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of [Store Name] and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

6. External Links
This website may include links to third-party websites. These links are provided for convenience only.

We do not control or endorse third-party websites and are not responsible for their content, accuracy, or practices.

7. Limitation of Liability
To the fullest extent permitted by New Zealand law, we are not liable for:

• Any loss or damage arising from use of this website

• Errors or omissions in website content

• Temporary unavailability of the website

Nothing in this notice excludes or limits your rights under applicable consumer laws.

8. Compliance with New Zealand Law
We operate in accordance with applicable New Zealand laws, including:

• The Fair Trading Act 1986 (prohibiting misleading or deceptive conduct)

• The Privacy Act 2020 (governing personal information handling)

9. Changes to This Notice
We reserve the right to update this Legal Notice at any time. Changes will take effect immediately upon being published on this website.

10. Contact
If you have any questions about this Legal Notice, please contact us with the email above.